If something happened to you during your trip and you need medical assistance, you must do the following:

Option 1

You Contact the 24/7 multilingual medical assistance service of "Global Voyager Assistance" by phone at +7 (495) 775-09-99 or through other means of communication

You need to provide the following information to the assistance company:

• First name and surname of the insured person
• Insurance contract number, period and territory of its validity
• what kind of assistance is needed
• Current location and contact information of the insured person.

The assistance company will arrange the provision of services covered by the insurance contract.

Only timely contact to the assistance company will provide high-quality medical and other emergency assistance without any payment on your part.

If you didn't contact the Assistance Company before visiting a doctor, you should do this as soon as possible and act in accordance with Option 2 below.

Option 2

If you have paid the costs associated with the insured event yourself, you need to submit a reimbursement request at the Personal Insurance Claims Settlement Center located at 1 Northern Avenue.

1. If you have notified the assistance company and the insurer about the insurance event - within 30 days after returning to Armenia
2. If you have not notified the assistance company and the insurer about the insurance event - within 5 days after returning to Armenia

To review the reimbursement request, you must provide your travel passport and the originals of the following documents:

• A medical certificate or discharge summary (on the letterhead of the doctor or medical facility and signed by the attending physician) indicating the insured person's surname and first name, the date of seeking medical (or other) services, discharge date, laboratory and instrumental tests performed, preliminary diagnosis, final diagnosis, prescribed treatment (list of medications, including dosages and duration of treatment)
• Prescriptions issued by the doctor for this illness, along with receipts stamped by the pharmacy and a list of purchased medications indicating the cost of each item
• Reports of laboratory and instrumental tests performed. For dental treatment, an X-ray must be included
• Documents confirming payment for treatment, medications, and other services (cash receipt, invoice, payment receipt, or receipt to a cash payment order), as well as a list of all medical and other services provided
• Other documents as requested by the insurer, such as a Police report in case of an accident

Important!

• In case of losses amounting to 500 (five hundred) currency units or less, documents in Russian and English can be submitted without translations
• Documents in other foreign languages must be submitted with a certified translation, signed by a translator involved in notarial actions and stamped to confirm the translation.
• For losses exceeding 500 (five hundred) currency units, all documents must be submitted with a notarized translation.

For notarization of translations, the Notary may require an Apostille (international certification of documents), which must be obtained in the country of visit.

Keep in mind that failure to comply with at least one of the above items is basis for refusal of reimbursement.

Recommenations before travelling

Travelers, taking medication prescribed by a doctor, should have enough of it for the whole duration of the trip. It is advisable to have with you information about your diagnosis, the recommended dose of the drug, any conditions, which may require emergency medical measures. If you use glasses or contact lenses, take an extra pair with you, or have a prescription for them.

For more information contact our round-the-clock Call Center at (012) 88 88 88.